What We Do

As solution providers, we analyse the client’s current setup, understand their requirement from the IT setup, try to address the current and future requirement issues and accordingly offer solutions.


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Infrastructure

  • Active Directory, Database Servers.
  • Desktop/ Server/ Application Virtualisation, Desktop/ Laptops/ Servers.
  • High Availability and Load balancing solutions.
  • Messaging and collaboration servers.
  • Network Performance Management.
  • Switches/ Routers, System management tools.
  • Office automation applications, Software development tools.
  • Video/ Print/ Web publishing software solutions, Wireless LAN.
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Unified Communication

  • Telecommunication Systems, UC and Collaboration
  • IP and TDM Phones & Gateways
  • Active directory, CRM and E-mail
  • Omni-Channels Contact Center Solutions
  • IVR, Social media integrations, Voice Call recording, Call billing & CRM integrations
  • Inbound and Outbound Contact Center
  • Email, SMS, Web, CRM and Database Integration with Contact Center
  • Social Media(Twitter, Facebook, Whatsapp etc) Integration with Contact Center
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Cyber Security

  • Cyber Security Consultancy, Risk Assessment, Gap Analysis
  • Data-Centric Security
  • Network Security
  • Cloud Security
  • Identity & Access Management
  • Application Security

Support and Services

  • Professional Services for Mitel & Unify Communication Portfolio (Communication Systems & Contact Center)
  • Consulting, Design and Project Implementation Support
  • Onsite support (L2 & L3) and Remote Installation Support
  • Training services (hands on training for partner and customers)

How we Work

Listen

R.E.D. adopts a listening approach in dealing with its customers for better understanding of their needs thus delivering them the best-fit solution meeting the unified communication requirement of customers in a cost-effective manner without compromising the quality.

Understand

The IT industry is inundated with jargons and infinite number of technical terms, which possess R.E.D. with the responsibility to understand its customers business requirement and communicate with the customer in a common business language that does not require explanation and easily understood by the decision maker on customers side.

Partners

R.E.D. is certified partner of Mitel, Unify and many other world-renowned IT software and hardware vendors. This brings to the table a Company that not only have the most innovative technical engineering team to advise its clients on their business requirements; we also have an edge that the industry leaders are R.E.D.s suppliers and communication solutions providers. R.E.D.s product and services mix make it a unique company geared to address the demands of its clients to their complete satisfaction, irrespective of their size or sector be it a small, medium or a large enterprise, or governmental organization.

Positioning

R.E.D.s product, services and its highly experienced and competent human resource mix rank R.E.D. amongst the most innovative system integrator operating in the field of information and communication technology in the Middle East.

sample42

Infrastructure

  • Active Directory, Database Servers.
  • Desktop/ Server/ Application Virtualisation, Desktop/ Laptops/ Servers.
  • High Availability and Load balancing solutions.
  • Messaging and collaboration servers.
  • Network Performance Management.
  • Switches/ Routers, System management tools.
  • Office automation applications, Software development tools.
  • Video/ Print/ Web publishing software solutions, Wireless LAN.
sample42

Unified Communication

  • Telecommunication Systems, UC and Collaboration
  • IP and TDM Phones & Gateways
  • Active directory, CRM and E-mail
  • Omni-Channels Contact Center Solutions
  • IVR, Social media integrations, Voice Call recording, Call billing & CRM integrations
sample42

Cyber Security

  • Cyber Security Consultancy, Risk Assessment, Gap Analysis
  • Data-Centric Security
  • Network Security
  • Cloud Security
  • Identity & Access Management
  • Application Security
  • sample42

    Support and Services

    • Professional Services for Mitel & Unify Communication Portfolio (Communication Systems & Contact Center)
    • Consulting, Design and Project Implementation Support
    • Onsite support (L2 & L3) and Remote Installation Support
    • Training services (hands on training for partner and customers)
    • Certified Mitel & Unify Expertise, MEA & Levant region support partner and customer experience center